Terms of Service
The agreement between your studio and reformr.
Last updated 21 August 2026. This is a placeholder policy for the reformr build. reformr is an Australian product that processes client personal data on a studio's behalf. Final wording will be settled with a named privacy owner before launch (see the build brief, open question 6).
The service
reformr is a retention layer that reads your booking and attendance data, scores clients for retention risk, and runs win-back outreach where you enable it. It is not a booking platform and does not replace one.
Your responsibilities
You are responsible for having the right to connect your booking data and to contact your clients, and for the content and cadence of outreach you approve.
Billing
Paid plans are billed per studio location in AUD. The Free tier requires no card. You can change or cancel at any time; cancellation stops future billing and outreach.
Availability
We aim to keep reformr running reliably but do not guarantee uninterrupted service during this early period.
Contact
Questions about these terms go to [email protected].